Refund policy

Returns, refunds and our 30-day guarantee

We want you to be really happy with your Mullock's order. If something isn't right, just email us at info@mullocksdrywash.co.uk and we'll sort it out.

1. Changed your mind? You have 14 days

Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of the day you receive it. Just email us to tell us you'd like to cancel – you don't need to give a reason.

You then have a further 14 days to send the item back to us. Please return it unopened and unused where possible. If an item has been opened or used more than was needed to check it, we may reduce your refund to reflect any drop in its value.

When you cancel, we'll refund the price you paid plus our standard delivery charge (if you paid one) within 14 days of getting the goods back, or of you showing us proof that you've posted them, whichever is sooner. Refunds go back to your original payment method. Unless the item is faulty or we sent the wrong thing, the cost of posting it back is yours.

2. Our 30-day satisfaction guarantee

On top of your legal rights, we offer a 30-day satisfaction guarantee. If you've used Mullock's Dry Wash & Wax as directed and you're not happy with the results, email us within 30 days of delivery and tell us what went wrong. We'll offer you a replacement or a refund of the price you paid for the product.

A few simple conditions keep this fair:

• It covers one claim per customer, per product.
• We may ask for a photo or a few details about how you used it – often we can help you get a better result.
• We may ask you to return any unused product (we'll tell you if we need it back).
• Original delivery charges aren't refunded under the guarantee.

This guarantee is extra to, and does not affect, your statutory rights.

3. Faulty, damaged or wrong items

Under the Consumer Rights Act 2015, everything we sell must be as described, fit for purpose and of satisfactory quality. If your order arrives damaged or leaking, is faulty, or isn't what you ordered, please email us with your order number and a photo. We'll send a replacement or give you a full refund – including delivery – and we'll cover any return postage. You have 30 days from delivery to reject a faulty item for a full refund, and you may still have rights after that.

4. How to return something

1. Email info@mullocksdrywash.co.uk with your order number and what you'd like to return.
2. We'll reply with the return address and any instructions. Please make sure bottles are sealed and well packed so they don't leak in the post.
3. We'll confirm by email once your refund has been processed.

Contact us

Mullock's Dry Wash
Email: info@mullocksdrywash.co.uk
5 Larch Crescent, Epsom, KT19 9EL